Four wallet rails, one Legal policy view
Our Legal notice explains the conditions attached to an account, identity details, wallet records and requests sent through the account area. We use the account step and phone verification to connect activity with the right customer record, then retain the relevant payment reference so a status
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question can be checked. DANA, OVO, GoPay and QRIS appear here as payment context, not as a promise that every route is available to every account. Bank transfer and virtual account requests follow the same account-record approach. Access depends on local law, and a request may
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need extra checking when the account name, phone number or payment reference does not match. Where local law permits, you can ask us to explain a policy decision, correct an inaccurate record or clarify how a request was processed. The current wording on this page applies
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alongside any account terms shown during access.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.